Pet peeves on businesses

This is to everyone who has a business.

As a consumer, I'm well aware of certain practices you implement. However, there are a few to where you will lose business. If you provide a service and a customer complains...

Don't sit there and tell them that it's a shotty job, AFTER the fact. Because *cough* remember, you are the one who provided the service.

If you don't think one persons opinion matters, you're in the wrong line of work.

I'll give an example. It was at Magic Nails in Homer Glen, IL.

The summer prior, they had done a great job on my nails. I had an upcoming wedding to attend and needed my nails done. So I go without hesitation or question on places I trust.

Going there right away when I came into town. I had the guy do my nails. (BTW, if anyone who does your nails, their pinky is the longest, while all the other nails are shortly cut, they use that nail to snort crack). Found that out when the guy flirted with me and hinted if I had done it. (Later I had confirmed from reliable sources of that is why they keep that nail as long as they do)

Anyways, my nails were done and I paid the tab. The following day, (the day of the wedding) the nails had so many bubbles in them and there was a human hair in one of them. Not only that, but they had charged me twice. Be careful of that. They'll "accidentally charge you twice. It'll take about two weeks for the correction. (In the meantime, they have your money and your account is thrown off)

When I stopped in before going to the wedding - this is what they told me when I complained.
"Your nails won't be photographed and they'll be at a distance, no one will know."

Ugh?! How gross? After I raised enough stink, they offered to redo my nails.

Sorry, but would you seriously trust the same people who messed up in the first place? I wouldn't. And, I didn't. They refused to give me a refund and/or come back on a different day to get them fixed.

Being the nice person I am, when I arrived back into town, couple days later. (Wedding was out of town) I went back there to talk to them.

Their response, "Your nails are nasty. There are no refunds."

Excuse me? Yeah, my nails are nasty because y'all are the ones who had done them. If a stranger can see the bubbles and you can't, got news for you. You're in the wrong line of work, if you can't admit that you're not perfect.

So, I put a dispute on my charge and after much fighting, got the charges reversed.

I out of most, understand mistakes happen. But if a business can't admit their wrongs and fix them, how are we teaching our kids? I understand some customers there is pleasing them. However, if it's a customer that has recommended you and has made business off of you, and you treat them like that, they will start sending their referrals somewhere else. Why give another store (when there are already so many nail places out there) the business to steal repeat business.

I'm not a business major, but even I have that one figured out. That was my experience with shotty work.

So,
1. Don't tell the customer YOUR work is dirty.
2. Don't "ignore" the problem and say you "don't see it."
3. Don't argue with them. When you speak to them in your native tongue, remember, many are able to "understand" what you're saying, but not speak the language.
4. Social media is hot. (if you've forgotten) I took a picture of my nails and reddit that.
5. Is refunding one person that much of a big deal, to please them and keep their mouth shut, instead of screaming in your store? (possibly scaring off new clients if that's their first time?)
6. If you're not a strip joint, don't flirt with the customers.
7. Don't show off your crack finger.
8. If you make a mistake - own up to it. (I will pay more for a service if they own up and say they'll fix it if it wasn't done right the first time)
9. Screw up enough  times, certain banks won't allow their customers to use their cards with you. (You weren't the first complaint the bank heard of from your facility)

That's my pet peeve for that business.